Bookings & payments
All bookings are subject to availability and confirmed only upon receipt of advance payment. A 50% advance is required at the time of booking to reserve the event date. The remaining balance must be cleared 7 days prior to the event.
Cancellations & customisations
Cancellations must be informed at least 7 days in advance; advances are non-refundable. Once customisations (initials, dates, packaging colours) are approved, they cannot be changed last-minute.
Setup & logistics
On-site setup access along with a table/cart per activity, 1–2 chairs and adequate lighting must be provided by the client at least 2 hours prior to the event start time. Additional travel or logistics charges may apply for events outside Tricity or for special/custom setups. In case of a delay of more than 2 hours (for >50 pax) or 1 hour (for <50 pax), additional costs will apply.
General
What Next is not responsible for damage or loss after products are handed over to guests. All visual references are indicative; final output may vary slightly due to lighting or material availability. What Next reserves the right to feature event photographs or videos for portfolio and social media use unless informed otherwise in writing.
